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Auction Policies

General Policies and all policies listed in this notice are to promote fair and ethical trading between the buyers and sellers at Greenville Auto Auction. These policies may change at any time. It is your responsibility as a registered customer to know and understand the rules before bidding or selling. Since the auction is not a party to the contract of the sale, we make no guarantees express or implied with regard to any vehicle. The following should be used by both parties so that all are able to make well informed buying and selling choices. While it would be impossible to address every situation that may occur, most are contained in the following guide. In the event that a situation occurs not addressed in the following guidelines, the decision of auction management will be final.

Policy on Vehicles on Greenville Auto Auction Property

The goal of Greenville Auto Auction is to create a safe environment for business and also for the protection of assets. We provide state of the art camera systems, security during normal business hours and an electrical burgler system.
In the event that a vehicle is damaged by an act of God, theft or any other event that was not caused by an employee of Greenville Auto Auction the dealer will be held responsible for the damage.
Greenville Auto Auction nor it's employees will  be held responsible for any damage done to a vehicle unless done by an employee of the Greenville Auto Auction.
This policy at anytime may be changed by the Management of Greenville Auto Auction.
 

Membership

We are members of the following organizations:

General

  1. All dealers & sales representatives must show ID (salesman’s license) at gate to enter the auction. All drivers must be accompanied by a licensed dealer or sales representative to enter.
  2. The sale is for dealers only. No public buyers will be admitted. For safety, we would appreciate it if you would not bring any children under the age of 16.
  3. "IF" sales: When a unit is sold subject to verification by the seller, the buyer is obligated to honor the bid for a two hour period. If you would like to preserve your rights to arbitration, please check your unit immediately and before leaving the sale. Arbitration will not be extended into the next day.
  4. "Lot sales", "Outside sales" and "Off block sales": Any vehicle not sold under the hammer is considered an "Off Block Sale". All vehicles bought and sold on the premises must be processed through the auction office. Failure to do so will result in suspension of trading privileges at the auction. All off block sales are "as is" and no arbitration (except for frame damage, odometer discrepancy, salvage title, salvage history or flood damage), will apply.
  5. Odometer Not Showing Mileage: If the odometer on a vehicle does not show the mileage, the vehicle must be sold "True Miles Unknown".
  6. Returned Vehicles: If a vehicle has to be returned to the Auction by the buyer because of the title or for any reason to do with the seller not complying with Auction or DMV rules, the seller will be required to buy back the vehicle, regardless of the circumstances, with reimbursement for expenses as deemed acceptable by auction management.
  7. Title Attached: To accommodate Buyers, Greenville Auto Auction, Inc. will handle the title-attached deals when announced provided a minimum of 30 days for delivery is sanctioned by purchaser. Seller agrees to take car back if delivery of title is delayed over 30 days. On the 30th day, purchaser would have the right to refuse to keep car provided they contact Greenville Auto Auction, Inc. to begin the notice period. The Seller will be contacted during this 24 hour period to see if they can produce the title. If after the 24 hour notice expires and the seller has not produced the title, the buyer would then be responsible to return the vehicle to the auction within 24 hours at their own expensive. CAR MUST BE RETURNED TO AUCTION LOT IN SAME CONDITION AS WHEN PURCHASED. Vehicle cannot have more than 350 miles from the mileage listed on Bill of Sale. PURCHASER SHOULD NOT SELL OR SPEND MONEY ON THIS UNIT UNTIL TITLE IS RECEIVED.
  8. Selling Price: If there is a dispute regarding the final buying or selling price of a vehicle, the Auctioneer’s word is final.
  9. Tampering: Persons found tampering or removing equipment from vehicles will be subject to permanent ejection from the sale. Dealers, Registered bidders are responsible for their actions and the actions of their employees and/or guest.
  10. Year of Manufacture: The auction does not guarantee the year of any miscellaneous vehicle. Buyers should be aware when purchasing a miscellaneous vehicle (e.g. boats, antiques, custom vehicles, motorcycles or mopeds, reconstructed vehicles, recreation vehicles, street rods, tractors, trailers, trucks larger than one ton, etc.) The auction will not become involved in any dispute on these vehicles concerning year of manufacture.
  11. The Auction will not be involved with Flood or Salvage vehicles after seven days from date of purchase.
  12. Buyer is responsible for verifying serial number, model, year, and mileage reading on purchases before leaving the sale.
  13. It is the seller’s responsibility to make sure that correct lights are displayed, the correct announcements are made and the correct year and mileage, is given. It is the seller’s obligation to correct any error made by the auction as to announced "Conditions". It is the buyer’s obligation to watch lights and listen to announced "Conditions".
  14. All police cars, taxi cabs, municipal cars, fire damaged cars, flood cars, clips, salvage cars, reconstructed cars, motorcycles, boats, and trailers must be announced and sold under the red light "as is".
  15. Vehicles not originally manufactured for sale in the United States will not be sold. (GRAY MARKET)
  16. No vehicle will be offered for sale without the vehicle identification plate. Vehicles that have a replacement VIN by DMV may be sold.
  17. Vehicles must be arbitrated on the day of sale. Arbitration closes at 3:00pm
  18. Vehicles sold under the green light, will be subject to arbitration, as described in this policy guide.
  19. Salvage, flood, frame damage or reconstructed history must be announced regardless of year model.
  20. Weapons are not allowed on premises.
  21. The auction will not be responsible for lost keys. It is the responsibility of the owner of the unit. Key straps are available for sale in the vehicle registration area.
  22. All payments are due and payable the day of the sale. There will be a late payment penalty of one hundred dollars per unit beginning and including Friday for any unit remaining unpaid.
  23. The Auction is not bound by information listed in Electronic Date Vehicle Histories (e.g. Carfax, AutoCheck, Carproof, etc.) and vehicles may not be arbitrated solely on that data.
  24. A vehicle with a bid price of $2,000 or less is sold "as is".
  25. A vehicle with over 200,000 miles is sold "as is".
  26. Any payment not recieved by 12:00pm on Friday will be considered late and will accrue a $100 late fee, per vehicle.

Registration

  1. Numbers will be assigned on a selling percentage basis.
  2. Only vehicles left on the auction lot can be assigned numbers for the next sale. All others will need to request numbers no later than Tuesday at 4:30 p.m. when the sale is set.  After 4:30 p.m. Tuesday all dealers will receive the next available number.
  3. All vehicles must be registered by 9:30 a.m. on Thursday to be included in the sale.
  4. There will be a $20 registration fee assessed to each vehicle that runs through the sale. This fee will be waived, if the vehicle sells.
  5. Reserved lane numbers need to be cancelled by 3:00 p.m. on Wednesday before the sale or a fee will be charged.
Public Registration

Public buyers are welcome to our GSA sales that will happen about once a month here at Greenville Auto Auction. To attend our sales, a form needs to be filled and the individual needs to be registered with our auction. To obtain this form, please contact the front office and they can e-mail or fax the form to you. You can also print out the form here and bring it into the auction BEFORE the day of the sale. Any questions or concerns, please contact our front office.

AuctionACCESS




Registration to Greenville Auto Auction requires an AuctionACCESS membership.

To improve our service to dealers, we have teamed up with AuctionACCESS, the number one dealer registration system in North America. AuctionACCESS gets you in the lanes quickly, easily and efficiently.

If you are already a member with AuctionACCESS, please contact the front office and enroll today! It is easy to follow and the quickest way to be enrolled. We will receive your enrollment electronically and contact you if anything is not in order. You can also visit the AuctionACCESS website here.

If you prefer, we can provide you with paper copies of the enrollment but these should be completed prior to auction day. Contact us and we will e-mail, fax, or mail you the enrollment packet.

If you are a new enrollee attending the auction on Thursday, please come early to allow us the time to assist you and get you in the lane quickly.

Arbitration

Vehicles that have any of the following defects, conditions, or discrepancies that were not disclosed or announced at the time of sale may be arbitrated. Arbitrations must be completed by 3 PM on the day of sale. We ask that a dealer request a vehicle to be arbitrated before 3:00 pm to give time for our Arbitrations Team to check out the vehicle and make a decision.

  1. Current year models with paint or body work. Current year is determined by calendar year, beginning January 1 and continuing through December 31.
  2. Frame Damage (including rust) or frame repairs must be announced. The auction will not be involved with a frame damaged vehicle after seven days from the date of sale at the auction.
  3. Motor, Transmission, Clutch, Rear End, Steering Rack and Pinion.
  4. Front ends on front wheel drive and 4 wheel drive vehicles. 
  5. Any air conditioning system on vehicles five years old or newer not functioning properly. 
  6. Non standard engines or transmissions, altered or missing emission equipment, or major exceptions to original or advertised production specifications must be announced.
  7. Broken, replaced or altered odometers must be announced as "True Miles Unknown" if applicable.
  8. Twenty-five percent (25%) damage disclosure statement: if applicable.
  9. After any accepted adjustment, the unit automatically becomes an "as is, no arbitration" with no further arbitration for any defects.
  10. "Airbag" restraint system, their presence, absence or workability will be an arbitration consideration. (Auction offers no warranty to buyer dealing with this type of equipment.)
  11. Blow by, oil leaks, smoking, etc. are not eligable for arbitration on vehicles five model years or older.
  12. Differential Rear End (Begins March 1, 2014): No rejection for wear, noise or vibration in driveline, universal joints, C.V. joints, or differential (rear end) including front wheel drive backlash, noise in transaxle or vibration if vehicle has over 125,000 miles.
  13. Singular repairs of more than $500.

THE DECISION OF AUCTION MANAGEMENT SHALL BE FINAL IN ALL DISPUTES.

Light System

The auction uses a standardized light system developed by the National Auto Auction Association (NAAA) to describe the condition and/or announcements related to the vehicle being sold.

Green Light - "Ride and Drive Only"

  • Vehicle is sold with test a drive. Seller declares the vehicle to be mechanically sound within $500.00 on a single mechanical defect and subject to all arbitration policies. Vehicle must be test driven on the day of sale.

Green/Yellow Light- "Ride and Drive with Caution Announcement"

Yellow Light – "Limited Guarantee Only"

  • Buyer Beware. Misrepresented vehicles in this category MUST be repurchased by the seller.
  • Note that an announcement made under the yellow light will limit arbitration of this vehicle.

Red Light – "As-Is Only"

  • All vehicles registered and sold "As Is" are NOT subject to arbitration for any reason other than odometer problem, salvage titles, salvage history, flood or frame damage.
  • Auction must be notified of frame damage, odometer discrepancies, salvage title, salvage history, or flood damage within seven days following the sale.

Red/Yellow Light- "As-Is, No Arbitration"

Blue Light -"Title Attached" aka Title Delay

  • Assignable title does not accompany vehicle, seller has thirty (30) days to produce good transferable title/paperwork. Vehicles lacking lien release must be sold "title attached". North Carolina DMV Rules and Regulations apply.
  • Buyer is cautioned not to spend money on a vehicle, not to excessively drive the vehicle and not to damage the vehicle and not to sell or transfer the vehicle until title is received.
  • After the 30 day period, it is the buyer’s option to either return the vehicle to the auction or to wait a reasonable additional period of time for the title. Time period must be approved by the auction.
  • If the title has been mailed to the buyer or received by the auction, then the buyer may not return the vehicle.
  • In the event that the title is not received by the auction within the 30 day period, special arrangements must be made with the Auction PRIOR to the vehicle being returned.

White Light- Mileage Announcement(s)

  • Miles over 100,000 aka 100k, TMU (True Miles Unknown), EML (Exceeds Mechanical Limits), are subject to arbitration if not announced properly)

Odometers

Seller must announce if odometer is inoperable, tampered, replaced or in excess of 100,000 miles or if the true miles are unknown. Auction must be notified on day of sale of any odometer problems. The seller of a vehicle which has an odometer problem will be required to buy back the vehicle, regardless of the circumstances, with reimbursement for transportation and reasonable expenses as deemed by auction management.

Odometer Policy for 10 Years & Older

  • Greenville Auto Auction will not be held responsible for odometer or entry errors on vehicles ten years or older. Mileage announcements are not required for vehicles that are not 10 years or older per the State of North Carolina. We strive for honesty and integrity for every situation.

Buyers

Please examine all cars before bidding and be familiar with all announced conditions of the unit. Vehicles should not be road tested until the buyer has the proper sales receipts for release and mileage reading before leaving the sale. Pay for each car with a separate check. Prospective bidders may not drive vehicles before they have gone across the auction block and may not drive vehicles that they do not own, without the permission of the rightful owner.

Sellers

Please have your units on the premises by 4:00 p.m. Wednesday to avoid last minute rush. Vehicles which are not safe to operate will not be run through the auction lanes. Please represent your vehicles fairly and accurately. Please be sure that each vehicle has enough gas to be test driven. Vehicles sold under the green light will be subject to Arbitration.

All units registered for sale are subject to inspection by any governing authority including the National Auto Theft Bureau, Federal Bureau of Investigation, NC State Police, DMV Enforcement, Local Police and Auction Inspection.

Bidder Badges

When you register, you will be issued a bidder badge. Buyers and sellers must always use their Bidder Badges: Your badge contains your computer number. Dealers who fail to use their badge delay the processing of their deals. Please help us to serve you better by wearing your badge.

Lanes


Inoperable vehicles will start at 9:00am. Lanes will start running at approximately 9:30 am every Thursday morning (See Lane Schedule). If you have any questions please contact us. Lane times may be subject to change.

Vehicle Run Policy

Greenville Auto Auction strives to help every dealer have a high sales percentage. To ensure this, a vehicle that has run at least three times without selling will need to have its floor adjusted to fair value or gated out and removed from the property. If a dealer elects not to remove the vehicle, it will be placed into storage here at the auction. Storage fees will accure at $50 per week. If the seller removes the vehicle from inside of the gates, but parks it inside in our parking lot, it will also be charged a storage fee of $50 a week. GAA would encourage the owner of the vehicle to have their property removed promptly to avoid paying any storage fees.